back...Communication

• Communication under stress
• Tone of voice
• Communicate with a sense of assertiveness, transparency and self-assurance
• Communicating with difficult Customer
  • If Customer is not listening
  • How to structure Customer responses
  • How to avoid conflict
  • When to write an email and when to call the Customer
• Making influence and impact

Who is this training for:

• Anyone interested in self-development
• Middle level employees who are dealing with internal and external Customers
• People in the managerial positions who aspire to communicate in clear and effective way
• The training is open to all regardless of age, gender, ethnicity, religion, we are equal right service provider