CUSTOMER RELATIONSHIP MANAGEMENT

Maintaining long term customer relationships are headaches for many organizations, often they are lacking knowledge or do not have proper understanding of importance of maintaining customer relationships are won project or contract

We train from

CRM concept
CRM practices to maintain long term Customer relationships
We also talk about customer retention – we believe it is key factor often forgotten today
Customer value management
Benefits of having strong customer relations

The training is focused on:

Customer & situation awareness
Communication skills
Teamwork
Decision making

Who is this training for:

Individuals and working teams who work with Customers on the daily basis
Sales teams who are farmers rather than hunters
Newly promoted to CRM managers, so they know what to do